Privacy Policy – Prāāna Wellness

At Prāāna Wellness, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, make a reservation, contact us, or use our services.

1. Information We Collect

Personal Information
Information you voluntarily provide, including:

• Full name
• Email address
• Phone number
• Booking details
• Preferences related to your visit
• Any information shared through contact forms or direct communication

Technical Information
When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• Cookies and analytics data

2. How We Use Your Information

• Process reservations and bookings
• Respond to enquiries and customer support requests
• Personalize your experience
• Improve our website and services
• Send important booking or service-related updates
• Share offers, news, or wellness updates (only where permitted)
• Maintain security and prevent misuse

3. Health & Wellness Information

If you voluntarily share health-related information (such as allergies, injuries, preferences, or medical conditions), it will only be used to help us provide a safer and more suitable wellness experience. This information is handled with appropriate care and confidentiality.

4. Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behavior, and enhance user experience. You may manage cookie preferences through your browser settings.

5. Sharing of Information

We do not sell your personal information. We may share your information only when necessary with:

• Trusted service providers assisting with bookings, website operations, or communication
• Legal or regulatory authorities when required by law
• Payment processors for secure transactions

All third parties are expected to handle information responsibly.

6. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, loss, or disclosure. However, no online system can guarantee complete security.

7. Data Retention

We retain personal information only for as long as necessary to provide services, meet legal obligations, resolve disputes, or support legitimate business needs.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent for marketing communications
• Ask questions about how your data is used

To make a request, please contact us through the details on our website.

9. Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of external websites.

10. Children’s Privacy

Our services are not directed toward children unless specifically stated. We do not knowingly collect personal information from children without appropriate consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through the official contact details listed on our website.